Privacy Policy

1. Who We Are

jilig Casino ("jilig," "we," "us," or "our") is the operator of the online gaming platform accessible at jilig.club, offering casino games, live dealer tables, bingo, slots, and related entertainment services to eligible players in the Philippines. jilig acts as the data controller in respect of all personal data collected through the jilig platform.

This Privacy Policy applies to all personal data collected from players, prospective players, and visitors to the jilig website and any associated mobile applications or platforms. It does not apply to third-party websites or services that may be linked from the jilig platform.

2. Personal Data We Collect

jilig collects the following categories of personal data from players and platform visitors:

jilig does not collect sensitive personal information (as defined under RA 10173) unless strictly required by law or regulatory obligation, such as for enhanced KYC verification. Where sensitive data is collected, jilig will obtain your explicit consent and apply heightened security measures.

3. How We Collect Your Data

jilig collects personal data through the following means:

• Direct interactions: Data you provide when registering a jilig account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Data collected automatically when you access the jilig platform, including cookies, web beacons, server logs, and similar tracking technologies.
• Third-party sources: Data received from payment processors (e.g., GCash, Maya, Philippine banks), identity verification providers, fraud prevention services, and analytics partners, where permitted by law.
• Regulatory sources: Data received from PAGCOR, law enforcement, or other Philippine government authorities in connection with our legal and regulatory obligations.

4. How We Use Your Personal Data

jilig uses your personal data for the following purposes:

• To create, verify, and manage your jilig player account.
• To process deposits, withdrawals, and other financial transactions via GCash, Maya, and Philippine bank transfers.
• To verify your identity and age (21+) in compliance with Philippine KYC and AML requirements.
• To provide, maintain, and improve the jilig gaming platform, including games, promotions, and customer support.
• To detect, investigate, and prevent fraud, cheating, money laundering, and other prohibited activities.
• To comply with our legal and regulatory obligations under Philippine law, including reporting obligations to PAGCOR and other authorities.
• To send you transactional communications (account confirmations, deposit receipts, security alerts) and, where you have opted in, promotional communications about jilig offers and new games.
• To conduct responsible gaming monitoring and to apply player protection measures where necessary.
• To analyze platform usage and improve the jilig user experience through aggregated, anonymized analytics.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012 (RA 10173), jilig processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you as a jilig player, including account management, game provision, and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including AML, KYC, tax reporting, and PAGCOR regulatory requirements.
• Legitimate interests: Processing necessary for jilig's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, and informed consent, such as for marketing communications and optional analytics. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Personal Data

jilig does not sell, rent, or trade your personal data to third parties for their own marketing purposes. jilig may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, Maya, and Philippine banking partners, to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML service providers engaged to verify your identity and comply with regulatory requirements.
• Game providers: Licensed game software providers whose games are available on the jilig platform, to the extent necessary to deliver game services.
• Technology and infrastructure partners: Cloud hosting, cybersecurity, and platform technology providers who process data on jilig's behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other Philippine government authorities, where required by law or court order.
• Professional advisers: Lawyers, auditors, and accountants, subject to professional confidentiality obligations.

All third-party service providers engaged by jilig are contractually required to process your personal data only for the specified purpose, to maintain appropriate security standards, and to comply with applicable Philippine data protection law.

7. Cookies & Tracking Technologies

The jilig platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and analyze platform usage. The following types of cookies are used:

• Strictly necessary cookies: Essential for the jilig platform to function. These cannot be disabled and do not require your consent.
• Functional cookies: Remember your preferences (e.g., language, game lobby layout) to personalize your jilig experience.
• Analytics cookies: Collect anonymized data about how players use the jilig platform to help us improve performance and usability. These are only set with your consent.
• Security cookies: Used to detect and prevent fraudulent activity, protect your account, and maintain platform integrity.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jilig platform. jilig does not use third-party advertising or behavioral tracking cookies.

8. Data Retention

jilig retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. The following general retention periods apply:

• Account and identity data: Retained for the duration of your jilig account and for a minimum of five (5) years following account closure, as required by Philippine AML regulations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with AMLC and BIR requirements.
• Gaming history: Retained for a minimum of three (3) years for dispute resolution and regulatory audit purposes.
• Support communications: Retained for two (2) years from the date of the last interaction.
• Marketing consent records: Retained until you withdraw consent, plus one (1) year for compliance documentation.

Upon expiry of the applicable retention period, jilig will securely delete or anonymize your personal data in accordance with its data disposal procedures.

9. Data Security

jilig implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jilig platform.
• Encryption of sensitive data at rest, including financial information and government ID data.
• Multi-factor authentication (MFA) options for player accounts and mandatory MFA for all jilig staff with access to personal data.
• Role-based access controls ensuring that jilig staff can only access personal data necessary for their specific job function.
• Regular penetration testing, vulnerability assessments, and security audits conducted by independent third-party specialists.
• 24/7 security monitoring and automated threat detection systems.
• Formal data breach response procedures, including notification to the National Privacy Commission (NPC) and affected players within the timeframes required by RA 10173.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights in respect of your personal data held by jilig:

• Right to be informed: You have the right to be informed of how your personal data is collected, used, and processed by jilig, as set out in this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data jilig holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data jilig holds about you. You may update basic account details directly through your jilig account settings.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jilig's legal and regulatory retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on jilig's legitimate interests.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe jilig has processed your personal data in violation of RA 10173.

To exercise any of the above rights, please contact jilig's Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy. jilig will respond to all verified data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

11. Children's Privacy & Age Restriction

The jilig Casino platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. jilig does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you are not permitted to register, access, or use the jilig platform in any capacity.

If jilig becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated funds will be frozen pending investigation, and the personal data will be deleted as soon as practicable in accordance with applicable law.

If you are a parent or guardian and believe that a minor in your care has registered on the jilig platform, please contact our support team immediately at [email protected] so that we can take prompt action.

12. Cross-Border Data Transfers

jilig's primary operations and data storage are based in the Philippines. However, some of jilig's technology partners, game providers, and service providers may be located in other countries. Where personal data is transferred outside the Philippines, jilig ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under RA 10173.

Such safeguards may include:

• Data processing agreements incorporating standard contractual clauses approved by the National Privacy Commission.
• Transfers to countries recognized by the NPC as providing an adequate level of data protection.
• Binding corporate rules where data is transferred within a group of companies.

By using the jilig platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines, subject to the safeguards described above.

13. Changes to This Privacy Policy

jilig reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, jilig will notify registered players via email and/or a prominent notice on the jilig platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how jilig protects your personal data. Your continued use of the jilig platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

14. Contact Us & Data Protection Officer

jilig has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with RA 10173 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact the jilig DPO:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with jilig's response to your data privacy concern. The NPC can be reached through its official government channels.